Disputes Policy – Global IDP
At Global IDP, we are committed to delivering exceptional service and ensuring your satisfaction with every order. We recognize that disputes may occasionally arise, and we aim to resolve these issues promptly and fairly—without the need for you to contact your bank or initiate a chargeback.
This Dispute Resolution Policy outlines how to resolve concerns directly and efficiently with our team.
📞 Contact Information
If you experience any issues or need help, please reach out to us via:
- Email: hello@globalidp.org
- Phone/WhatsApp: +44 7537 105063
- Live Chat: Available on our website at hello@globalidp.org
🛠 Steps to Resolve a Dispute
Step 1: Initial Contact
If you are dissatisfied with any part of our service or product, please first contact our Customer Service team. Most issues can be quickly resolved through direct communication.
Step 2: Submit a Formal Dispute
If you’re not satisfied with the outcome of Step 1, you may escalate your case by submitting a formal dispute request:
- How to Submit:
Send an email to hello@globalidp.org - Subject Line: “Dispute Resolution Request”
Please include the following details:
- Full name
- Order number
- Detailed description of the issue
- Supporting documents (e.g., screenshots, receipts, email/chat records)
Response Time:
- We will acknowledge your dispute within 24 hours or less
- A resolution will be provided within 3 business days
Step 3: Internal Review
Our Dispute Resolution Team will:
- Carefully review the complaint and evidence provided
- Investigate the matter with relevant internal departments
- Contact you if further information or clarification is needed
Step 4: Resolution Proposal
Once our review is complete, we’ll present you with a formal resolution proposal, which may include:
- A full or partial refund
- Product replacement
- An alternative resolution tailored to your case
Step 5: Acceptance or Appeal
You may:
- Accept the proposed resolution, or
- Request a further review if unsatisfied
If an appeal is requested, the case will be escalated to senior management, and a final decision will be made.
💡 Why Resolve Disputes Directly with IDP ONLINE?
- ✅ Faster Resolution – Avoid bank delays; we respond promptly and professionally.
- 💬 Personalized Service – We work closely with you to resolve your unique concern.
- ⚖️ Avoid Chargeback Complications – Bank disputes can be slow and unpredictable. Working directly with us ensures clarity, fairness, and efficiency.
