Guarantee and Refund Policy – Global IDP
At Global IDP, we stand behind the quality, reliability, and satisfaction of our International Driving Permit (IDP) services. This Guarantee and Refund Policy outlines your rights as a customer, including conditions for refunds, replacements, and service guarantees.
If you have any questions, please contact us via live chat, email at hello@globalidp.org, or phone at +44 7537 105063.
✅ 100% Acceptance Guarantee or Your Money Back
We guarantee that our IDP will be accepted in all countries listed on our website. If your IDP is rejected by a car rental agency or a traffic authority in any eligible country, we will issue a full refund.
Refund Eligibility Requirements:
- You must provide proof of rejection from the car rental agency or traffic authority.
- Refund requests must be submitted within three (3) years of purchase.
- Supporting documentation must accompany the request.
- Refunds are processed within five (5) business days upon approval.
- Express processing service fees are non-refundable if the IDP was delivered within the guaranteed time (under 2 hours).
⏱ Guaranteed Processing Time or Your Money Back
We ensure your Digital IDP is processed on time:
- Standard processing: 2–10 hours
- Express processing: Less than 2 hours
If we fail to meet these timelines, you’re entitled to a full refund.
Eligibility for Refund:
- Your application must be complete, with accurate license and shipping details.
- Request must be submitted if the IDP was not delivered within the promised timeframe.
♻️ Unlimited Free Replacements
We offer free unlimited replacements for the full validity of your IDP.
You are eligible if:
- Your Digital IDP copy was lost, deleted, or not received.
- Your printed IDP booklet or card was lost and your shipping address remains unchanged.
- Your printed IDP was never delivered, with verified tracking proof.
If you update your shipping address, you will only need to cover the new shipping fee. We will reprint and reissue your documents at no additional cost.
❌ Cancellation Policy – Changed Your Mind?
You may cancel your order within two (2) hours if your IDP has not yet been issued.
- Full refund available if cancellation request is submitted within the timeframe.
- Cancellations made after the IDP is issued are not eligible for refunds.
💬 How to Request a Refund or Replacement
To request a refund or replacement, please contact our customer service team through:
- Live Chat on our website
- Email hello@globalidp.org
- Phone/WhatsApp: +44 7537 105063
Be sure to include your Order Number, details of the issue, and supporting documents when applicable.
